Please note: If you have not recieved your purchase email or Free Kit be sure to look in your secondary "merchant" folder.
Many email systems now organise merchant emails in secondary folders.
Try searching for the email: firstname.lastname@example.org and also add it to your contact list to avoid future issues.
Having trouble sending or opening your files on your phone or tablet?
Unlike computers, phones and tablets often need 3rd party software to download and view files from the internet.
The easyiest way to use standard Pdf and Mp3 files on your iPhone, iPad or Android is to just click the download button and open them directly on our server. If you wish to use the files offline you may need the free 'Dropbox" and Acrobat Pdf reader Apps
- Dropbox for iPhone
/ Dropbox for Android
/ Adobe Acrobat Reader App
download these and install to your device. * Note - If you are using Gmail make sure you also install the latest version of the mail App or it will not work correctly.
Next setup a free Dropbox account and you're ready to go.
1. Open your purchase email * Attention: Please check your "Other" mail tabs. Outlook moves all transactional and update emails to the "Other" tab in your Outlook.com, Hotmail.com, Msn.com, and Live.com inbox. And check your promotions tab in Gmail. It might also might be a good idea to add the email "email@example.com" to your contacts to avoid spam issues. Next click the green 'view purchase online' button
(if you cannot see the green 'View files' button then your device needs a software update.)
2. After clicking you can use the 'send to Dropbox' buttons if you have the 'App' installed, just follow the Dropbox prompts.
You can now open your Dropbox App and view your files.
If this causes issues on your device then it's likely not up to date and you should try updating.
You can alternatively use the regular 'Download' buttons.
3.Click the regular 'Download' button
4.Click the arrow in the bottom right corner to open the document in your internet browser.
5. Now click 'Open in' or the 'send arrow' at the bottom center of the screen
6. Now select which App 'Dropbox' if you wish to save this file to your Dropbox account for offline use.
if this is the first time you have downloaded files from the internet with your phone or tablet and you're not successful
you should consider using a computer as unlike phones and tablets they handle downloading files more straight forwardly.